WebSolved

Privacy Policy

Your privacy is important to us. WebSolved is committed to protecting your personal information and handling it responsibly. We respect your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in how we collect, use, and disclose your data. This Privacy Policy explains, in clear and friendly terms, how we manage your personal information when you use our website (www.websolved.com.au) or engage our digital services.

By using our services, you agree to the practices described in this policy. In this policy, "WebSolved", "we", "us" or "our" refers to WebSolved (ABN 17 819 908 329), an Australian digital services business. We offer web design & development, hosting & maintenance, AI & business automation, search marketing (SEO & ads), custom web applications, and cloud & email setup services. We primarily serve clients in Australia, but we welcome international users as well.

Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

  • Contact Details: Information such as your name, email address, phone number, and possibly your job title or business name. For example, you may provide these when you contact us via our website, email, or phone to inquire about our services or request a quote.
  • Project Information: If you become a client, we might collect details related to your project or business needs (e.g. website requirements, domain name, or content preferences) that could include personal information.
  • Payment Information: If you purchase our services, we (or our billing software) may collect billing details such as your billing name, business address, and records of payments. However, we do not collect or store sensitive payment card details (e.g. credit card numbers) on our servers – see the "Payment Processing" section below for more on this.
  • Website Usage Data: When you visit our website, we automatically receive certain information about your visit. This includes data like your IP address, browser type, device type, pages viewed, the time and date of your visits, and referring website. This analytics data does not identify you by name, but it can be combined with other information to infer patterns.

We do not generally collect sensitive information (such as details of race, religion, health, etc.) unless you voluntarily provide it and it's necessary for a specific service (which is rare for our offerings). If we ever need sensitive information, we would only collect it with your explicit consent and handle it in accordance with the APPs.

How We Collect Personal Information

We collect personal information in a few different ways:

  • Directly from You: Most information is collected when you directly provide it to us. For instance, you might enter your name, email, and phone number on a contact or signup form on our website, or provide information to us during a phone call, video meeting, or email conversation.
  • Through Our Website and Cookies: When you use our website, we use cookies and tracking technologies to collect usage data (see "Cookies and Tracking Technologies" below).
  • From Third-Party Tools: We may receive some information indirectly through third-party services integrated with our site. For example, if you click on one of our ads (on Google or Facebook) and come to our site, those platforms might send us data on campaign performance.
  • Referrals or Public Sources: In some cases, we might receive your contact information through referrals or publicly available sources.

You always have the choice not to provide personal information. However, if you choose not to share certain details, we may not be able to fulfill the service or respond to your request.

How We Use Your Personal Information

We collect personal information primarily to provide and improve our services for you. The main purposes for which WebSolved uses your information include:

  • Providing Services and Support: We use your information to do our job – for example, to consult with you and understand your needs, to build or update your website or application, to set up hosting or email services, or to configure an AI/automation solution for you.
  • Communicating with You: We use contact details (email, phone) to respond to inquiries you send us, send service-related announcements, and keep you updated.
  • Marketing and Offers (Opt-In Only): With your consent, we may use your details to send you newsletters, industry updates, or special offers that might interest you. We will not spam you, and you can opt out of marketing communications at any time.
  • Analytics and Improvements: We use the automatically collected analytics data to understand how our website and services are being used.
  • Legal and Accounting Obligations: We may use or keep certain information to comply with laws and regulations.
  • Security: To ensure the security of our services and website, we might use certain data to detect and prevent fraud or unauthorized access.

Cookies and Tracking Technologies

Like most websites, our site uses cookies and similar tracking tools to enhance your experience and gather information about visitors. Cookies are small text files placed on your device when you visit a website.

What We Use Cookies/Tracking For:

  • Site Functionality: Some cookies are essential for our website to work properly (for example, remembering that you logged into a client area).
  • Analytics (Google Analytics): We use Google Analytics to collect data on how visitors use our site – for example, which pages are visited, how long people stay, how they found our site.
  • Advertising & Retargeting (Google Ads and Facebook Pixel): We may use tracking pixels or cookies from Google Ads and Facebook on our site. This means after visiting our site, you might see WebSolved ads on Google, other websites, or on Facebook/Instagram.
  • Tag Management (Google Tag Manager): We use Google Tag Manager to manage the various scripts and tags on our website in a streamlined way.

Your Choices Regarding Cookies: You can configure your web browser to block or delete cookies if you prefer. You can also use browser add-ons or settings to block certain third-party scripts. Keep in mind that if you disable cookies, some features of our website may not function as intended.

Disclosure of Personal Information to Third Parties

We understand that sharing your personal information is a sensitive matter. WebSolved does not sell, trade, or rent your personal data to unrelated third parties for marketing or any other purpose. Your information is used by us and shared with others only in a few specific situations:

  • With Your Consent or At Your Direction: If you specifically request or consent to us sharing information with a third party, we will do so.
  • Service Providers & Partners: We use trusted third-party companies to help us run our business and provide services to you.
  • Legal Compliance and Protection: We may disclose personal information if required by law or legal process.
  • Business Transfers: If WebSolved were ever to be acquired by or merged with another business, the personal information we hold may be transferred to the new owner.

Payment Processing

WebSolved uses secure third-party services to handle payments. If you make a payment to us, your payment details will be processed by our trusted payment providers:

  • Stripe: Stripe is a widely-used, secure payment gateway that we may use to process credit/debit card payments online. WebSolved does not see or store your full credit card details at any point in this process.
  • Zoho Books: Zoho Books is an online accounting and invoicing system that we use to bill our clients.

We do not store or have access to your sensitive payment information (like full card numbers or bank account passwords). That information is securely collected and stored by Stripe or the relevant payment provider.

How We Protect Your Information

WebSolved takes the security of your personal information seriously. We implement a variety of security measures to safeguard the data we hold:

  • Secure Servers & Encryption: All of our websites and systems use encryption protocols. Our website is accessed over HTTPS, meaning that any data you submit is encrypted in transit.
  • Access Controls: Personal information is only accessible to people in our team or trusted contractors who need it to perform their duties.
  • Training and Policies: We educate ourselves and any team members about privacy and data security best practices.
  • Third-Party Security: When using third-party services, we choose reputable providers known for strong security.

International Data Transfers

WebSolved is based in Australia, and generally we store personal information on servers located in Australia. However, many of the tools and platforms we use are global. This means your personal information may be transferred to, stored in, or processed in countries other than Australia, including the United States, India, Singapore, or Europe.

When your information is transferred outside of Australia, it may become subject to the laws of the country in which it is maintained. By providing us with your personal information or using our website, you consent to this transfer and storage of your information across international borders.

Accessing and Correcting Your Personal Information

We want to make sure the personal information we hold is accurate, up-to-date, and complete. You have the right to request access to the personal information we hold about you and to request corrections if needed. You can contact us to:

  • Access Your Data: You can ask what personal information we have about you and request a copy of it.
  • Correct Your Data: If you believe any information we hold about you is inaccurate, out-of-date, or incomplete, please let us know.

Your Choices and Rights

  • Opting Out of Marketing: If you have subscribed to our newsletter or have otherwise agreed to receive marketing emails from us, you can opt out at any time.
  • Cookie Controls: You have the ability to control cookies and tracking through your browser settings.
  • Anonymity/Pseudonymity: If you prefer to interact with us without identifying yourself, we will try to accommodate that where practical.

How to Make a Privacy Complaint

We take privacy compliance and your satisfaction seriously. If you believe we have breached your privacy rights, please let us know so we can address the problem. You can send your complaint to us in writing via the contact email below. We aim to respond within 30 days.

If you're not satisfied with our response, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Links to Other Websites

Our website may contain links to third-party websites. Please be aware that once you leave our site or are redirected to a third-party website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external websites you visit.

Changes to This Privacy Policy

From time to time, we may update or amend this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes are effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

This Privacy Policy was last updated on August 9, 2025.

Contact Us

If you would like more information about our privacy practices, or if you have any questions, concerns, or requests regarding your personal information, please contact us:

Email: privacy@websolved.com.au

Mailing Address: No physical mailing address is publicly available; please use email to reach us for any privacy concerns.

Thank you for trusting WebSolved with your personal information. We value your business and your trust, and we are committed to safeguarding your privacy every step of the way.